We're sorry, but we couldn't find any results that match your search criteria. Please try again with different keywords or filters.
Loading
14:00
-
180 mins
In 2025, The World Retail Congress returns with iconic store visits, led by executive leadership teams. Driven by guidance from our community, our exclusive Flagship Store Tours are your opportunity to go behind-the-scenes at some of the worlds' most impressive stores that are defining the industry.
Tour One: Department Stores
These beautiful department stores define the London retail landscape. These stores push the bounds on customer experience and are introducing new concepts sure to impress.
Selfridges led by Leonie Foster, COO
John Lewis Partnership & Waitrose led by Peter Ruis, Executive DirectorTour Two: High Street Giants
These incredibly successful flagship stores in the heart of London are both are creating physical experiences that delight customers. Join the executive teams as they guide you through these impressive stores.
Primark led by Paul Marchant, CEO
Sports DirectTour Three: Grocery
Dive into the future of grocery in this unique tour of one of the world’s most impressive grocery superstores. You'll see new concepts elevating the customer experience and be guided through the future of food retailing by a top company executive.
TescoTour Four: New Formats
London is home to some of the most exciting new concepts in retail. In this tour you will visit new flagships and learn about how the physical space is being reimagined by impressive brands.
GymsharkTour places are available to retailers-only on a first-come-first-served basis. Please sign up to secure your place as soon as possible:
17:30
-
90 minsJoin your peers to relax and unwind in the sumptuous surroundings of Fortnum & Mason.
07:45
-
Crystal Palace Suite60 mins
- Workshop
This private workshop arms retail leaders with key insights to help provide clarity and direction in a world of increasing uncertainty that will leave participants with a greater sense of how they can provide leadership and focus on delivering growth.
)
09:00
-
Main Stage5 mins
09:05
-
Main Stage5 mins
09:10
-
Main Stage20 mins
)
09:30
-
Main Stage20 minsThe popular annual economic forecast from Dr. Ira Kalish gives the audience an essential look at the global economic environment and how retailers should prepare effectively for their growth plans
)
09:50
-
Main Stage30 minsThis expert panel will dive into the growth drivers changing the industry and how they have found success.
)
)
)
10:20
-
Main Stage20 mins
10:40
-
Main Stage20 mins
)
11:00
-
30 mins
11:30
-
Track 140 mins
- Consumers
Retail is undergoing major transformations and consumers are demanding experiences that are more memorable and interesting from their time in-store and online. How have other industries approached this and what are the winning lessons that retailers can take away to create customer experiences that are truly first-class. -
Track 240 mins
- Business Models
What does growth look like in retail businesses backed by various financing varieties? Can PLCs develop the same ambitious growth or is the risk profile too great? What can leaders bring from different backgrounds to create growth in new ways ' no matter the business? This panel will explore the various challenges and opportunities in driving growth no matter the business background. -
Track 360 mins
- Workshop
In this session, we will explore macro trends shaping the future of Retail and, consequently, the future of Merchandising. We will review current retailer maturity across critical dimensions of Merchant enablement (e.g., automation of tasks, merchant tech adoption) to understand the gap between expectations and reality. We will then unpack the emerging vision for Merch of the Future and engage together on what it will take to achieve this vision, with focus on the biggest value unlocks.
)
)
)
)
)
)
)
12:10
-
Track 120 mins
- Consumers
Is delivery in 4 minutes possible? How do you keep pace with consumer appetite and desire in a fast-moving market? How does fulfilment speed interplay with loyalty and increased spending? In this essential session, giants of the quick commerce industry bring their stories to the stage to delve into how this feat is made possible in some of the quickest markets in the world. -
Track 240 mins
- Business Models
The future of the department store concept has been debated endlessly over the decades. Over that period, many iconic names have disappeared from cities around the world. However, the strong are showing their resilience and ability to change with the times, innovating and attracting new customers.
)
)
12:30
-
Track 120 mins
- Consumers
With customer acquisition costs at an all time high, retailers are under pressure to find and retain new consumers in order to continue to grow. In this exclusive session, hear how one outstanding retailer has developed new ways of attracting and serving new consumer groups with great results.
)
12:50
-
70 mins
-
Track 3110 mins
- Teams
Watch the student teams from colleges around the world compete in the 2025 Future Retail Challenge where they will present their ideas for how retailers can appeal to and recruit their Gen Z generation into the retail industry.
14:00
-
Track 140 mins
- Teams
The retail industry is being disrupted by new brands and concepts that are challenging the status-quo and serving consumers in new ways. From brand new products to new ways to buy, these retail brands are growing fast and providing serious competition to established and heritage brands. Now many are moving into growth stages ' from start-up to 'grown up' - and with it comes with many challenges. Hear how these leaders are approaching building these new companies, creating teams ready to seize the opportunity and becoming industry players in their own right. -
Track 240 mins
- Technology
Retail is unique in having one of the richest business assets ' its customer data. How to turn this into a powerful new revenue stream that delivers profitable growth is one of the biggest opportunities and challenges. In this track session, experts from Mirakl along with a panel of retail exponents will share their knowledge, experience and recommendations on how to ensure you don't miss out on the retail media revolution.?
)
)
14:40
-
Track 140 mins
- Teams
AI and next generation technologies need to be embraced and rapidly by retailers if they are to seize competitive advantages. But at the heart of successful technology led transformations has to be people: both the employees and the customers. In this session led by Gate One Consulting, a panel of retailers and retail experts will show through real life examples how this critical but difficult balance between people and technology can deliver powerful results. -
Track 240 mins
- Technology
-
Track 320 mins
- Consumers
Brands who have unlocked true communities are finding success in retail's new world. Doing so in multiple markets, with different consumer groups, is no easy feat. Join this deep-dive look at how sneaker brand SNIPES has grown from hip-hop culture to a global phenomenon.
)
)
15:00
-
Track 320 mins
- Technology
15:20
-
30 mins
15:50
-
Main Stage30 mins
- Technology
Retail leaders face a career-defining challenge: harnessing AI. The questions are clear but complex ' how should AI fit into your business strategy? How can you be confident in the ROI? Should you act now, or wait for technologies to mature? Where should you focus first? Do you build in-house, or buy? And critically how do you take the business on the journey? Getting AI right requires more than just technology, data and algorithms. It hinges on thinking big but staying grounded; reimagining business process; equipping your people; driving adoption and change; navigating risk.
)
)
16:20
-
Main Stage20 mins
- Technology
)
)
16:40
-
Main Stage30 mins
- Consumers
Physical retail ' the true expression of a brand, a location for customers to connect and a transactional place to drive up sales ' what is the future of the store itself? As the interplay of retail and entertainment grows and customers demand more interesting, memorable experiences, retailers are exploring new and exciting ways to capture attention in this crowded market. Join this panel of expert leaders who have created fantastic in-store examples and are driving forward the physical retailing world.
)
)
17:10
-
Main Stage20 mins
)
17:30
-
Main Stage5 mins
18:00
-
90 mins
09:00
-
Main Stage5 mins
09:05
-
15 mins
09:20
-
Main Stage15 mins
- Consumers
In this important address, hear from Helena Helmersson, former CEO, H&M for an important look at the state of sustainability efforts in retail and a call to action for leaders.
)
09:35
-
Main Stage30 mins
- Consumers
While facing monumental transitions, companies are choosing to extend their mission beyond shareholder value to encompass broader ecological and societal issues. In a crowded and competitive world, customer attention is divided and short. Retailers and brands are having to find new ways to engage with their customers as the once-distinct categories of media and entertainment continue to converge and interconnect, whilst audiences are becoming evermore fragmented and specialized. Hosted by Deloitte, with new research, this session will take a deeper dive into the changing consumer; new generations of consumers and shifting global cultural trends that offer plenty of scope for innovation and engagement.
)
)
10:05
-
Main Stage20 mins
- Consumers
)
10:25
-
Main Stage20 mins
- Consumers
)
)
10:45
-
Main Stage15 mins
- Teams
11:30
-
Track 140 mins
- Teams
Retail leadership is not known for its diversity. BAME individuals make up just 3% of the leadership at UK retailers, 13% at US and 1% at European companies. Women make up less than 1/3rd of the boardroom. How can retailers address this lack of diversity and how can a more diverse boardroom translate into better performance in the market? Join this expert panel as they discuss the challenges to driving forward improving diversity and how to address them. -
Track 240 mins
- Technology
Discovery is an essential opportunity for retailers and brands to acquire new customers and convert them. With media buying and selling continuing to get more complicated and acquisition costs rising, understanding the available ecosystem and building partnerships are essential to get right for brands and retailers. Join this essential session to hear how these retailers are capitalising on creating memorable discovery moments for customers - and turning those moments into sales. -
Track 340 mins
- Consumers
Who are the humans behind the data we collect? With more and more of retail enhanced and accelerated by the collection and analysis of data, ensuring that the human elements of our businesses are not lost is essential. Join this interactive debate and discussion as you are lead through a vital look at how to bring the human back into our data. You will benchmark your own organisation and take away practical steps to rethink how you apply new data analytics to your business.
)
)
.jpg/fit-in/120x9999/filters:no_upscale())
12:10
-
Track 140 mins
- Teams
As retailers continue to understand the impact of consumption on the environment, growth must come with sustainable objectives in mind. In this essential panel discussion, join retail leaders creating brands that prioritise sustainable goals and are pushing the industry forward to ensure its future. -
Track 240 mins
- Technology
-
Track 320 mins
- Business Models
One of the most important and effective ways for retailers to deliver smarter growth and profitability is to form closer partnerships with their suppliers. Suppliers should be more than partners; they should be part of your 'team'. This session will hear how to unlock greater growth from a new way of working with suppliers.
)
)
12:30
-
Track 320 mins
- Business Models
)
12:50
-
60 minsThis session is a private lunch briefing, please contact the team today if you are interested in attending
-
60 minsThis session is a private lunch briefing, please contact the team today if you are interested in attending
-
70 mins
)
14:00
-
Track 140 mins
- Consumers
Today's consumer is looking for closer connections and to feel part of a community behind the places they spend their money. Brands who have captured the essence of their communities from pet parents to nostalgic millennials are growing. Learn from those at the top of their game who have built organisations with their customers at their heart. -
Track 240 mins
- Business Models
Social Commerce is thriving. With new retail concepts launching and existing large enterprises finding success through avenues such as TikTok Shop, this essential session will dive into the realities of social commerce. What future does Live Streaming have? Are there certain categories social commerce is limited to? -
Track 340 minsMuch has changed since the early years of international retail expansion. Now, in a new world, those retailers prioritising growth in international markets must approach each with individual and specialised strategies. This special panel brings together experts with first-hand experience of international expansion, branding and avoiding foreign failures. Explore how to manage the global and local brand, legal, talent and infrastructure dilemmas in order to win around the world.
)
)
)
)
14:40
-
Track 120 mins
- Consumers
-
Track 240 mins
- Business Models
-
Track 320 mins
15:00
-
Track 120 mins
- Consumers
-
Track 320 mins
)
)
15:50
-
Main Stage30 mins
- Business Models
16:20
-
Main Stage20 mins
)
)
16:40
-
Main Stage15 mins
)
16:55
-
Main Stage30 minsThe growth of the luxury retail sector, once thought untouchable, is mixed across the world. This session will bring together experts from across the category to discuss their growth plans, who the luxury consumer of the future is and what the sector must look like to survive.
17:25
-
Main Stage20 mins
)
17:45
-
5 mins