In 2025, The World Retail Congress returns with iconic store visits, led by executive leadership teams. Driven by guidance from our community, our exclusive Flagship Store Tours are your opportunity to go behind-the-scenes at some of the worlds' most impressive stores that are defining the industry.

Tour One: Department Stores 

These beautiful department stores define the London retail landscape. These stores push the bounds on customer experience and are introducing new concepts sure to impress. 
Selfridges led by Leonie Foster, COO
John Lewis Partnership & Waitrose led by Peter Ruis, Executive Director

Tour Two: High Street Giants 

These incredibly successful flagship stores in the heart of London are both are creating physical experiences that delight customers. Join the executive teams as they guide you through these impressive stores.
Primark led by Paul Marchant, CEO 
Sports Direct

Tour Three: Grocery 

Dive into the future of grocery in this unique tour of one of the world’s most impressive grocery superstores. You'll see new concepts elevating the customer experience and be guided through the future of food retailing by a top company executive.
Tesco

Tour Four: New Formats

London is home to some of the most exciting new concepts in retail. In this tour you will visit new flagships and learn about how the physical space is being reimagined by impressive brands.
Gymshark

Tour places are available to retailers-only on a first-come-first-served basis. Please sign up to secure your place as soon as possible:

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