World Retail Congress Flagship Store Tours 2025

Physical retail is special. The joy of discovery, the deeper connection with a brand and the immersion in a shopping experience that cannot be replicated. And what better city than London to explore the new, exciting developments in store? 

In 2025, The World Retail Congress returns with iconic store visits, led by executive leadership teams. Driven by guidance from our community, our exclusive Flagship Store Tours are your opportunity to go behind-the-scenes at some of the worlds’ most impressive stores that are defining the industry. 

• Choose a private tour from a selection of the worlds’ most iconic flagships 

• Meet the senior executive team pushing the bounds and put your questions directly to the minds behind these businesses in small, retailer-only groups. 

• Explore behind-the-scenes and find out directly the secrets to success. 

All tours will start from the Hilton, Park Lane. Further details will be sent with your confirmation.

Please note:  

You must be a fully registered retailer delegate in order to attend the Flagship Store Tours.

Places are filled on a first-come-first-served basis.

Tour One: Department Stores 

These beautiful department stores define the London retail landscape. These stores push the bounds on customer experience and are introducing new concepts sure to impress. 
Selfridges 
John Lewis Partnership & Waitrose 

Tour Two: High Street Giants 

These incredibly successful flagship stores in the heart of London are both are creating physical experiences that delight customers. Join the executive teams as they guide you through these impressive stores.
Primark led by Paul Marchant, CEO 
Sports Direct

Tour Three: Grocery 

Dive into the future of grocery in this unique tour of one of the world’s most impressive grocery superstores. You'll see new concepts elevating the customer experience and be guided through the future of food retailing by a top company executive.
Tesco

Tour Four: New Formats

London is home to some of the most exciting new concepts in retail. In this tour you will visit new flagships and learn about how the physical space is being reimagined by impressive brands.
Gymshark

New stores still to be announced!