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World Retail Congress 25-27 April 2023  

12th - 14th May 2025

Hilton Park Lane

London

wrc 2024 

12th - 14th May 2025

Hilton Park Lane

London

2024 Agenda

World Retail Congress

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08:00
  1. Wake up with the CEOs
    Track 3
    60 mins
    • Winning Business Models
    • Winning Innovation
    • Winning Teams
    • Winning with Customers
    • Winning with Purpose
  2. World Retail Congress Featured Flagship Store Tour
    Various Paris Locations
    240 mins
09:00
  1. Welcome to the World Retail Congress Day Two
    Main Stage
    5 mins
  2. Welcome to the World Retail Congress Day Three
    Main Stage
    5 mins
09:05
  1. Keynote Address: Redefining RetailGuiseppe Stigliano, Professor of Retail Marketing Innovation and CEO, Spring Studios
    Main Stage
    15 mins
    • Winning Business Models
    • Winning with Customers
  2. High Performance is a Marathon. Not a Sprint
    Main Stage
    15 mins
    • Winning Innovation
    • Winning Teams
    • Winning with Purpose
    Bobby Jones
    Bobby Jones, Founding Partner - Conspiracy of Love
09:20
  1. Winning with Customers Knowledge Partner Panel
    Main Stage
    40 mins
    • Winning with Customers
  2. Keynote Address: Barbara Martin Coppola, CEO, Decathlon
    Main Stage
    20 mins
    • Winning with Purpose
09:40
  1. Balancing Purpose, Planet and Profit
    Main Stage
    30 mins
    • Winning with Purpose
10:00
  1. The Retail Executive Accelerator Programme: Workshop I
    120 mins
    • Winning Teams
  2. High Performance Retail in China: What Does it Look Like and the Lessons for all Retailers
    Main Stage
    20 mins
    • Winning Innovation
    • Winning with Customers
10:10
  1. Winning with Purpose Knowledge Partner Panel
    Main Stage
    40 mins
    • Winning with Purpose
10:20
  1. Keynote: What do Gen Z Want?
    Main Stage
    20 mins
    • Winning with Customers
10:40
  1. Keynote Panel: Capturing Customer Love and Loyalty with Innovation
    Main Stage
    30 mins
    • Winning Innovation
    • Winning with Customers
    Richard Flint
    Richard Flint, Brand President - Europe - Claire's
10:50
  1. Keynote Address: Frederic Duval, Country Manager, France, Amazon
    Main Stage
    20 mins
    • Winning Business Models
    • Winning Innovation
11:10
  1. Morning Networking Break
    30 mins
  2. The Retail Executive Accelerator Programme: Workshop III
    TBC
    60 mins
    • Winning Teams
11:40
  1. Brains' Trust Workshop: Returns Reformation
    TBC
    80 mins
    • Winning Innovation
    • Winning with Customers
    nShift
  2. RETAIL SPRINT: What is a world-class shopping experience to Gen Z?
    Track 1
    20 mins
    • Winning with Customers
  3. RETAIL STRETCH: How do you embed purpose in all aspects of your business?
    Track 1
    40 mins
    • Winning with Purpose
  4. RETAIL SPRINT: How to... Livestream
    Track 2
    20 mins
    • Winning with Customers
  5. RETAIL STRETCH: How store design can engage and delight - and drive sales!
    Track 2
    40 mins
    • Winning Innovation
    Deborah Patton
    Deborah Patton, Editor - Robin Report
  6. RETAIL SPRINT: Destination Zone Focus on China
    Track 3
    20 mins
    • Winning Innovation
  7. RETAIL STRETCH: Next generation customers, next generation retailers
    Track 3
    40 mins
    • Winning with Customers
12:00
  1. Welcome Networking Lunch
    90 mins
  2. RETAIL CLINIC: Global Retail Associations
    TBC
    60 mins
    • Winning Business Models
    • Winning Teams
    • Winning with Purpose
  3. RETAIL SPRINT: Transforming the position of the store associate
    Track 1
    20 mins
    • Winning with Customers
  4. RETAIL SPRINT: Embracing retail media networks and make your reach go further
    Track 2
    20 mins
    • Winning with Customers
  5. RETAIL SPRINT: Destination Zone Focus on South America
    Track 3
    20 mins
    • Winning Innovation
  6. Future Retail Challenge
    Future Retail Stage
    90 mins
    • Winning Innovation
12:20
  1. RETAIL STRETCH: Delivering a post-purchase customer experience that drives growth
    Track 1
    40 mins
    • Winning with Customers
    nShift
  2. RETAIL STRETCH: How do we get to a circular economy?
    Track 1
    40 mins
    • Winning with Purpose
    Cyndi Rhoades
    Cyndi Rhoades, Founder - Worn Again Technologies
  3. RETAIL STRETCH: Content-rich retailing - the art of content creation and how to connect with your customers
    Track 2
    40 mins
    • Winning with Customers
  4. RETAIL STRETCH: What is the future of physical retail
    Track 2
    40 mins
    • Winning Innovation
  5. RETAIL STRETCH: Developing a flexible, agile international strategy
    Track 3
    40 mins
    • Winning Innovation
  6. RETAIL STRETCH: And what about Gen Alpha?
    Track 3
    40 mins
    • Winning with Customers
13:00
  1. Networking Lunch Break
    60 mins
  2. The Retail Executive Accelerator Programme: Workshop II
    TBC
    60 mins
    • Winning Teams
13:30
  1. Welcome to the World Retail Congress 2024
    Main Stage
    15 mins
13:45
  1. Opening Address: To be Announced
    Main Stage
    5 mins
13:50
  1. Keynote Address: Jean-Marc Bellaiche, CEO, Printemps
    Main Stage
    20 mins
    • Winning Innovation
14:00
  1. Developing a Sustainable Food Future
    Main Stage
    30 mins
    • Winning with Purpose
    Reniera O'Donnell
    Reniera O'Donnell, Food Initiative Lead - Ellen Macarthur Foundation
  2. RETAIL SPRINT: Empowering teams through technology
    Track 1
    20 mins
    • Winning Teams
  3. RETAIL SPRINT: Marketplaces
    Track 2
    20 mins
    • Winning Business Models
  4. RETAIL SPRINT: Why is AI in retail so important?
    Track 3
    20 mins
    • Winning Innovation
14:10
  1. Keynote Address: Sergio Bucher, Member of the Executive Board - Retail and Brands, Otto Group
    Main Stage
    20 mins
    • Winning Innovation
    Sergio Bucher
    Sergio Bucher, Member of the Executive Board, Retail and Brands - Otto Group
14:20
  1. RETAIL CLINICS: International Directors'
    TBC
    60 mins
    • Winning Business Models
    • Winning Innovation
    • Winning Teams
  2. RETAIL SPRINT: Who is a world-class employer for Gen Z?
    Track 1
    20 mins
    • Winning Teams
  3. RETAIL SPRINT: Resale, rental and pre-loved
    Track 2
    20 mins
    • Winning Business Models
  4. RETAIL SPRINT: Driving sustainable goals through AI
    Track 3
    20 mins
    • Winning Innovation
14:30
  1. Global Economic Forecast
    Main Stage
    20 mins
  2. Fireside Chat with Regis Schultz, CEO, JD Sports
    Main Stage
    20 mins
    • Winning Innovation
    • Winning with Customers
14:40
  1. RETAIL STRETCH: Unlocking the secret DNA of high performing teams
    Track 1
    40 mins
    • Winning Teams
    KultraLab
  2. RETAIL STRETCH: The next generation retail models disrupting and changing the industry
    Track 2
    40 mins
    • Winning Business Models
  3. RETAIL STRETCH: Applications of Data to Drive New Sales and New Customers
    Track 3
    40 mins
    • Winning Innovation
    Snowflake
14:50
  1. Keynote Panel: Global Forecasting
    Main Stage
    40 mins
  2. Fireside Chat: Thierry Garnier, CEO, Kingfisher
    Main Stage
    20 mins
    • Winning Innovation
    • Winning with Customers
15:10
  1. Case-Study: How Luxury has Triumphed with the Revenge-Buyer
    Main Stage
    20 mins
    • Winning Innovation
    • Winning with Customers
15:20
  1. Keynote Interview: The Future of Department Stores with Galeries Lafayette and Harrods
    Main Stage
    30 mins
    • Winning Business Models
    • Winning Innovation
    Nicolas Houzé
    Nicolas Houzé, CEO - Galeries Lafayette
  2. Brains' Trust Workshop: Inclusive Team Culture
    TBC
    100 mins
    • Winning Teams
15:30
  1. Afternoon Networking Break
    30 mins
  2. Extending High-Performance into New Channels, Models and Teams
    Main Stage
    20 mins
    • Winning with Customers
15:50
  1. Fireside Chat: Judith McKenna, Former President and CEO, Walmart International
    Main Stage
    20 mins
    • Winning Innovation
    • Winning Teams
    • Winning with Purpose
  2. Closing Keynote: To be Announced
    Main Stage
    20 mins
16:00
  1. Brains' Trust Workshop: Applying AI
    90 mins
    • Winning Innovation
  2. Future Retail Challenge Winners Announcement
    Main Stage
    30 mins
    • Winning Innovation
16:10
  1. Winning Ways to Recruit and Retain Talent in the Retail Industry
    Main Stage
    30 mins
    • Winning Teams
    Ulrika Biesèrt
    Ulrika Biesèrt, Chief People Officer - Ingka Group
16:15
  1. Close of World Retail Congress 2024
16:30
  1. Winning Business Models Knowledge Partner Panel
    Main Stage
    40 mins
    • Winning Business Models
    AlixPartners
16:40
  1. Winning Innovation Knowledge Partner Panel
    40 mins
    • Winning Innovation
17:10
  1. Keynote Address: Ian Bailey, CEO, Kmart Group
    Main Stage
    20 mins
    • Winning Business Models
    • Winning Innovation
    • Winning Teams
    Ian Bailey
    Ian Bailey, Managing Director - Kmart Group Ltd. (Kmart Australia, Target Australia and Anko Global)
17:20
  1. Closing Address: How to deliver high performance with Sir Clive Woodward, England rugby coach 1997-2004 and Director of Sport, Team GB 2012 Olympics
    20 mins
    • Winning Teams
17:30
  1. Keynote Fireside Chat: Guillaume Motte, CEO, Sephora
    Main Stage
    20 mins
    • Winning Business Models
    • Winning Innovation
    • Winning with Customers
    Guillaume Motte
    Guillaume Motte, CEO - Sephora
18:30
  1. Opening Reception
    TBC
    90 mins
  2. Women in Retail Reception and Presentation of 2024 Woman of the Year Award
    TBC
20:00
  1. Evening Functions
    TBC
    120 mins

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