Explore 2025 Themes

In 2025, the World Retail Congress agenda will focus on the drivers for growth for a successful retail business in today's landscape.

Our key content pillars focus on the factors that retailers need to consider across their operations in order to find smart, sustainable growth and meet the demands of their customers, employees, stakeholders and communities. 

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Consumers

Drive retailers to respond to new behaviours, new desires and new needs. Retailers must learn how to go where their customer is and connect with new customers in exciting and different ways.

Teams

Drive the success of any organisation and supporting, stretching, and inspiring your teams is essential. Retailers must build, recruit and retain a skilled, energised and diverse workforce

Technology

Drives forward a fast-moving landscape of competition and innovation. Retailers must harness the technologies that serve the business and the customer from AI to Retail Media, and identify and implement the technology that is truly game-changing

Models

Drive retailers to adopt many different channels and provide a different kind of relationship with consumers. Retailers must create a resilient, dynamic and sustainable business model that embraces growth on and offline through new channels, new markets and new partnerships

Explore 2025 Themes

Consumers

Teams

Technology

Models

Join leaders shaping the future of global retail