Retailers will know which are their best performing stores teams. The harder question is in understanding why they are such high performers. What is the magic DNA? To unlock this and to find out how to replicate it across the business, the World Retail Congress with KultraLab has undertaken a major study in collaboration with retailers around the world. This session will reveal the findings and share insights and learnings to help make all store teams high performing. Moderated by: Steve Baggi, CEO and Founder, KultraLab Panelists include: Ulrika Biesert, Global People and Culture Manager, INGKA