The World Retail Congress wrapped up in April 2024, seeing industry giants including Alexandre Bompard, Group CEO, Carrefour, Nicolas Houzé, CEO, Galeries Lafayette, Janet Hayes, CEO, Crate and Barrel Holdings Inc., Sanjay Luthra, Managing Director EMEA and EVP Global DTC, Mattel and many more global leaders take to the stage.

Our theme was 'High Performance Retail', which encapsulated the reality of retail that businesses cannot expect to see any let-up in the uncertainties and unpredictability of today’s macroeconomic and geopolitical climate. The takeaways showed that it really is about our five pillars winning customers, winning teams, winning business models, winning innovation and winning with purpose.

The Chairman's Review report for 2024 aims to bring together the very best of this year’s World Retail Congress and to capture all the ideas, themes, soundbites and insights that made the event so important.

Download the report now to help you deliver high performance retail in your businesses.