New customer groups are demanding more than ever before from the brands and retailers they choose to shop with. And they want to do it their way - purchasing products how, when and where they want. So - who are your customers in 2023 - and what do they want? Take this opportunity to explore the next iteration of customer-centricity with brands who have a laser-focus on their key audience. Take away key insights to authentically connect and communicate with a changing customer and explore how consumer behaviour will continue to evolve.